2001 Butterfield Road, Suite 102
Downers Grove, IL 60515

IT Services Explained

Remote Monitoring and Management

We provide remote monitoring and alerting to immediately detect problems in your infrastructure. Our network operating center (NOC) monitors your performance 24x7x365. NOC technicians keep a watchful eye on your systems and respond quickly to critical issues to keep your employees and business up and running.

Remote Patch Management & Remediation

This service includes patching workstations and servers to ensure the software is always up-to-date and protected from emerging vulnerabilities, threats and exploits. Software vendors are releasing patches with greater frequency, which creates more work for in-house IT staff. Staying current with patches is important, as they typically include bug fixes and updated security measures. Our tools automate the patch management process, which eliminates human error and ensures timely updates. Additionally, device patch status is validated daily to ensure you are protected.

Service Reports

It is important to us to be transparent and promote collaboration. That’s why we provide direct access to management reports on your business and our performance.

Asset Management

Keeping track of IT assets is an important part of IT management. Our systems tools allow us to automatically discover new assets added to your network, maintain a real-time detailed inventory of all of your hardware and software, and audit software licenses.

Remote Helpdesk

When problems occur, you need help fast. That’s where our help desk team comes in. Whether it’s the finance manager who needs to reset a password or the marketing manager concerned about system performance, our help desk and technical support teams can troubleshoot and remedy their issues. Help desk technicians are your immediate and first line of defense. They will troubleshoot the issue, whether it’s a problem with end-user laptops or critical components of the IT infrastructure, and assign the correct specialist as required. We provide service level goals, providing the responsiveness you need and, most important, a help desk capable of resolving most issues on the first call.

Security Awareness Training

Our detailed plan utilizes simulations, modules and resources to grow your team’s security awareness. Our training modules are mapped to NIST’s recommended cybersecurity topics, making it easy to measure compliance and consume your training curriculum. Learn more about our security awareness training service.

Dark Web Monitoring

By utilizing our Dark Web ID services, a combination of human and sophisticated Dark Web intelligence with search capabilities, we are able to identify, analyze and proactively monitor for your organization’s compromised or stolen employee and customer data. Learn more about Dark Web Monitoring.