2001 Butterfield Road, Suite 102
Downers Grove, IL 60515
IT Support: 224-345-2640 or

Frequently Asked Questions


What is the cost of your IT services?

Our programs are based around the IT services we provide our clients. The best part of our client plans are the simple, predictable monthly fees. To learn what a program for your business would cost Connect with Us. You can also review our IT Service plans.

Managed IT Services

Do you outsource your IT support?

No, we do not. All of our IT support and managed IT services are provided out of our NOC located in Downers Grove, IL.

Do you have a NOC (network operations center)?

Yes, we have a fully staffed NOC at our office in Downers Grove, IL, which provides full maintenance, IT services and IT support – including business continuity, backup and disaster recovery, desktop support, remote and on-site support, proactive network monitoring and more. Visit our NOC page for additional information.

When I call in, is there a technician that answers?

A technician will take your employees calls for IT support. Once you’re an established client, you can also contact your account manager to discuss business matters ranging from IT strategy, product or to learn about our upcoming client seminars.

Will this replace my in-house IT person?

We can provide full support for clients that lack internal IT teams, however, our internal IT services also offer crucial support without replacing your in-house IT staff.

Dark Web Services

What is the Dark Web?

The Dark Web is a hidden universe contained within the “Deep Web” — a sublayer of the internet that is hidden from conventional search engines. Search engines like Google, BING and Yahoo only search .04% of the indexed or “surface” internet. The other 99.96% of the web consists of databases, private academic and government networks and the Dark Web. The Dark Web is estimated at 550 times larger than the surface web and growing. Because you can operate anonymously, the Dark Web holds a wealth of stolen data and illegal activity.

How are the stolen or exposed credentials found on the Dark Web?

We focus on cyberthreats that are specific to our clients’ environments. We monitor the Dark Web and the criminal hacker underground for exposure of our clients’ credentials to malicious individuals. We accomplish this by looking specifically for our clients’ top level email domains. When a credential is identified, we harvest it. While we harvest data from typical hacker sites like Pastebin, a lot of our data originates from sites that require credibility or a membership within the hacker community to enter. To that end, we monitor over 500 distinct internet relay chatroom (IRC) channels, 600,000 private Websites, 600 twitter feeds, and execute 10,000 refined queries daily.

Where do we find data on the Dark Web?

Dark Web Chatroom: compromised data discovered in a hidden IRC

Hacking Site: compromised data exposed on a hacked Website or data dump site

Hidden Theft Forum: compromised data published within a hacking forum or community

P2P File Leak: compromised data leaked from a Peer-to-Peer file sharing program or network

Social Media Post: compromised data posted on a social media platform

C2 Server/Malware: compromised data harvested through botnets or on a command and control (C2) server

Some of this data is old and includes employees that are no longer working for us. Doesn’t this mean we are not at risk?

While employees may have moved on from your organization, their company issued credentials can still be active and valid within the third-party systems they used while employed. In many cases, the third-party systems or databases that have been compromised have been in existence for over 10 years, holding millions of “zombie” accounts that can be used to exploit an organization. Discovery of credentials from legacy employees should be a good reminder to confirm you’ve shut down any active internal and third-party accounts that could be used for exploit.

How does Dark Web monitoring help protect my business?

Our Dark Web monitoring service is designed to help both public and private sector organizations detect and mitigate cyberthreats that leverage stolen email addresses and passwords. Dark Web monitoring leverages a combination of human and artificial intelligence that scours botnets, criminal chat rooms, blogs, websites and bulletin boards, peer to peer networks, forums, private networks and other blackmarket sites 24/7, 365 days a year to identify stolen credentials and other personally identifiable information (PII).

Security Awareness Training

What is Security Awareness Training?

In short, Security Awareness Training for employees is a process for educating employees about how to protect themselves and your company from attacks. Security Awareness Training consists of two major components — the first is cybersecurity training courses, the second component is simulated phishing training.

A good Security Awareness Program should educate employees about corporate policies and procedures for working with information technology (IT). Visit our guide to learn more about Security Awareness Training!

Why is Security Awareness Training important?

For many businesses, technology is moving faster than their ability to keep their business secure. With the rate of learning falling behind the pace of technology change, employee security education remains one of the most critical layers of security defense available to your organization today.  

How often do you have to use Security Awareness Training?

Developed by a team of experienced security education professionals, our 12-month Security Awareness Training program will help you achieve cybersecurity success with phish rates as low as just 1%.