2001 Butterfield Road, Suite 102
Downers Grove, IL 60515

Frequently Asked Questions

Dark Web Services

  • Some of this data is old and includes employees that are no longer working for us. Doesn’t this mean we are not at risk?

    While employees may have moved on from your organization, their company issued credentials can still be active and valid within the 3rd party systems they used while employed. In many cases, the 3rd party systems or databases that have been compromised have been in existence for 10+ years holding millions of “zombie” accounts that can be used to exploit an organization. Discovery of credentials from legacy employees should be a good reminder to confirm you’ve shut down any active internal and 3rd party accounts that could be used for exploit.

  • Where do we find data on the dark web?
    • Dark Web Chatroom: compromised data discovered in a hidden IRC
    • Hacking Site: compromised data exposed on a hacked Website or data dump site
    • Hidden Theft Forum: compromised data published within a hacking forum or community
    • P2P File Leak: compromised data leaked from a Peer-to-Peer file sharing program or network
    • Social Media Post: compromised data posted on a social media platform
    • C2 Server/Malware: compromised data harvested through botnets or on a command and control (C2) server
  • How are the stolen or exposed credentials found on the dark web?

    Dark Web ID focuses on cyber threats that are specific to our clients’ environments. We monitor the Dark Web and the criminal hacker underground for exposure of our clients’ credentials to malicious individuals. We accomplish this by looking specifically for our clients’ top level email domains. When a credential is identified, we harvest it. While we harvest data from typical hacker sites like Pastebin, a lot of our data originates from sites that require credibility or a membership within the hacker community to enter. To that end, we monitor over 500 distinct Internet relay chatroom (IRC) channels, 600,000 private Websites, 600 twitter feeds, and execute 10,000 refined queries daily.

  • How does Dark Web ID help protect my business?

    Our service is designed to help both public and private sector organizations detect and mitigate cyber threats that leverage stolen email addresses and passwords. Dark Web ID leverages a combination of human and artificial intelligence that scours botnets, criminal chat rooms, blogs, Websites and bulletin boards, Peer to Peer networks, forums, private networks, and other blackmarket sites 24/7, 365 days a year to identify stolen credentials and other personally identifiable information (PII).

  • What Is the Dark Web?

    The Dark Web is a hidden universe contained within the “Deep Web” — a sublayer of the internet that is hidden from conventional search engines. Search engines like Google, BING and Yahoo only search .04% of the indexed or “surface” internet. The other 99.96% of the Web consists of databases, private academic and government networks and the Dark Web. The Dark Web is estimated at 550 times larger than the surface Web and growing. Because you can operate anonymously, the Dark Web holds a wealth of stolen data and illegal activity.


  • What is the cost of your IT services?

    Our programs are based around the IT services we provide our clients. The best part of our client plans are the simple, predictable monthly fees. To learn what a program for your business would cost Connect with Us. You can also review our IT Service plans.

Managed IT Services

  • Do you outsource your IT support overseas?
    No, we do not. All of our IT support and managed IT services are provided out of our NOC located in Downers Grove, IL.
  • Do you have a NOC? (network operations center)?
    Yes, we have a fully staffed NOC at our office in Downers Grove, IL, which provides full maintenance, IT services and IT support – including business continuity, backup and disaster recovery, desktop support, remote and on-site support, proactive network monitoring and more. Visit our NOC page for additional information.
  • When I call in, is there a technician that answers?
    A technician will take your employees calls for IT support. Once you’re an established client, you can also contact your account manager to discuss business matters ranging from IT strategy, product or to learn about our upcoming client seminars.
  • Will this replace my in-house IT person?
    We can provide full support for clients that lack internal IT teams, however, our internal IT services also offer crucial support without replacing your in-house IT staff.