Choose a Job You Love — Join the Verity IT Team.

The Business Development Representative is responsible for pursuing new prospects for Verity IT’s Managed IT Services. Our ideal client market is defined as companies having between 10 and 500 devices or users, a device representing a computer, firewall, router, etc. The Business Development Representative is responsible for meeting Verity IT’s quota of end user seats by prospecting, identifying, qualifying closing opportunities with owners or decision makers of small to mid-sized business (SMBs).

On-target earnings at 100% quota attainment in year one is $70,000. In year two, on-target earnings increase to $76,000 at 100% quota attainment. Earnings potential in uncapped.

Other benefits:

• Health insurance options
• Mileage reimbursement program
• Mobile technology reimbursement
• Frequent SPIF reward opportunities
• Health club within office building
• Robust in-house training
• Career path growth

Verity IT is an established IT Service Provider who focuses on combining unparalleled customer service with cutting edge technology solutions and IT strategy for our small/medium business clients.

We are in growth mode. If you are a results-oriented, people person with a proven track record of closing sales then let’s connect. We are hiring NOW.

Essential Duties & Responsibilities:

Experience:

• Minimum 2 years of B2B sales experience, hunters only.
• Previous experience with developing own leads and prospecting for brand new business.
• Prior experience selling in one of the following industries is a plus: Information Technology (IT) Services, IT Hardware, Software, SaaS or Cloud.

Office Location:

2001 Butterfield Road, Suite 102

Downers Grove, IL 60515

Verity IT is seeking a new Field Technician to join our growing team of technology enthusiasts. The Field Technician will act as an onsite, advanced help desk resource to support the needs of our clients. The Field Technician supports all technology, including: workstations, servers, printers, networks, and vendor-specific hardware and software. The Field Technician will require car travel 75% of the time within the greater Chicagoland area.

What you will do:

• IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Implement and support disaster recovery solutions
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• System documentation to include system reviews and recommendations
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed on outages
• Document all work as service tickets within ConnectWise

Who you are:

• BS in Computer Science preferred with at least 1 year of direct experience OR relevant amount of direct work experience and schooling
• Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
• Customer centric with strong interpersonal skills: written and oral communication, active listening, and the ability to deal with both technical and non-technical stakeholders
• Proven ability to assess, prioritize, and diagnose multiple technical issues
• Ability to identify with the full gamut of Verity’s product and service offerings
• Must possess a valid driver’s license and vehicle
• Must pass a criminal background examination in accordance with Verity’s standard practices

Verity IT offers: 

• Dynamic and collaborative working environment to share and learn best practices with other passionate technologists
• Opportunities to advance to a senior level IT Field Tech or into management
• Investment by Verity IT to pursue IT certifications
• Competitive salary
• Full health benefits with a 401k match

Office Location:

2001 Butterfield Road, Suite 102

Downers Grove, IL 60515

Verity IT is seeking a new Service Desk Dispatcher to join its growing support team. The Service Desk Dispatcher will directly oversee the daily call and email dispatch of IT service requests.
Through a series of basic questions, the IT Dispatcher will learn high-level technical issues in order to route them to the appropriate resource. The Service Desk Dispatcher will serve as the single point of contact and will gain working knowledge of IT terms, solutions and Verity IT’s full product and service offerings.

What you will do:

• Act as the single point of contact to the customer for all types of IT service requests — asking questions to quickly diagnose and facilitate the start of the resolution process
• Coordinate all of Verity IT’s service requests to the appropriate teams — enabling the beginning of a swift and thorough resolution
• Be proficient with basic IT terminology and language that are representative of what will be encountered on a daily basis, i.e. network, server, firewall, etc.
• Process IT service requests as they arrive through inbound and outbound calls, emails, manual entry or direct customer input
• Schedule internal and field resources on the ConnectWise dispatch portal
• Monitor resource schedules to ensure prompt time entry on service requests
• Communicating with and updating customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages

Who you are:

• Great communicator is a must — both written and verbally!
• Ability to accurately type up to 60 WPM
• Ability to learn and understand basic IT terms and phrases
• You have an interest to grow within the IT field
• Customer focused with an adept ability to de-escalate situations
• Strong attention to detail with consistent thoroughness

Verity IT offers:

• Fun, collaborative, family-like atmosphere
• Opportunities for career advancement within the IT field
• Competitive compensation
• Full health benefits with a 401k match

Office Location:

2001 Butterfield Road, Suite 102

Downers Grove, IL 60515